Scale
The Scale workspace holds channel and routing settings.
Channels
Voice, chat, and messaging are the channel types named on this site.
Routing
A conversation can be sent to an agent design or to a person. Volumes are not stated here.
CallviaAiAn AI agent management platform for contact centers.
Book a walkthrough →The Scale workspace holds channel and routing settings.
Voice, chat, and messaging are the channel types named on this site.
A conversation can be sent to an agent design or to a person. Volumes are not stated here.